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Louise H. has extensive work experience in various roles related to cybersecurity and social media. Louise is currently working as a Cyber Security Culture Lead at Dŵr Cymru Welsh Water since June 2021. Prior to this, they were a Cyber Security Consultant at PwC UK from June 2018 to June 2021.

Before their cybersecurity roles, Louise worked at Principality Building Society, where they served as a Social Media Manager from April 2016 to May 2018. In this role, they developed and implemented an integrated social media strategy to enhance the company's brand. Louise'sresponsibilities included managing social platforms, content planning, social listening, and risk management. Louise'steam won awards for their social media campaigns during their tenure.

Louise also worked at Principality Building Society as a Social Media Coordinator from May 2013 to April 2016. Additionally, they served as an Information Security Analyst from September 2009 to May 2013, where they contributed to the development of the organization's information security strategy and policy. Louise also designed and delivered a staff security awareness program and provided training at all levels.

Earlier in their career, Louise worked as a Financial Crime Analyst from February 2007 to August 2009 and as a Mortgage Underwriter from September 2004 to February 2007.

Overall, Louise H. has a diverse background in cybersecurity, social media management, and financial services, showcasing their expertise in these areas throughout their career.

Louise H. completed their Bachelor of Arts (Hons) degree in English Literature & Language at the University of Reading from 1996 to 1999. In 2017, they began studying at the School of Naturopathic Nutrition, where they are currently pursuing a Diploma in Naturopathic Nutrition, expected to be completed in 2022. In addition to their formal education, Louise has obtained several certifications, including the Certificate in Information Security Management Principles from BCS, The Chartered Institute for IT, and the SANS Security Awareness Professional certification from the SANS Institute, both in January 2020. Louise also holds a Certificate in Information Security Risk Management Principles from BCS, obtained in 2012. Louise has a Graduate Diploma in Anti-Money Laundering from the International Compliance Association, in association with the University of Manchester Business School. Furthermore, they achieved a Leadership & Management Level 1 qualification through an internal program at Principality Building Society, where they completed modules on communication, developing people, people and performance management, time management, presentation skills, and projects.