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Jason Davies is an experienced customer service professional with a strong background in team leadership and coaching. Currently serving as a Customer Service Team Leader at Dŵr Cymru Welsh Water since July 2022, Jason previously held the position of Team Manager at Citizens Advice, where leadership involved managing a team of 13 agents to deliver legislative advice across various channels. Jason's expertise spans multiple roles at British Gas, including Team Manager, Analyst, Specialist, and Customer Service Advisor, demonstrating a consistent focus on improving customer satisfaction and driving team performance. Academic credentials include GNVQ Advanced I.T and GNVQ in Information Technology from Bryn Celynnog Comprehensive.