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Hitesh Hirani is an experienced IT professional with a background in various roles at Dŵr Cymru Welsh Water, where contributions include positions as an OT Analyst, 2nd Line Customer Services Analyst, Software Tester, IT Service Delivery Analyst, and 2nd Line Service Desk Analyst. Responsibilities have encompassed supporting internal staff with IT issues, conducting software testing for GIS upgrades, and engaging in performance analytics, reporting, and incident management. Prior to this, Hitesh worked as an IT Field Engineer at Kelway and as an IT Technician at Cre8-it.co.uk, managing incident escalations, data analysis, and service review meetings. Hitesh completed high school education at Fitzalan High School.