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Alex Davies is currently a Senior Service Design and Transition Analyst and Release Manager at Dŵr Cymru Welsh Water. With a background in Incident Management and Service Transition Analysis, Alex has a strong track record of efficiently planning and managing new services and service changes, ensuring successful deployment and risk management. With previous experience in various roles such as Service Desk Engineer and Technical Services Operations Centre Lead Analyst at companies like Virgin Media and Monitise plc, Alex brings a wealth of knowledge and expertise to the table. Alex holds a Bachelor of Science degree in Media Technology from the University of South Wales.