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Udaya Kumar B Naik is an experienced operations and continuous improvement manager with a strong background in managing teams, training, and key performance indicator (KPI) reporting. Currently serving as a Manager in Operations & Continuous Improvement at IBM since January 2022, Udaya oversees hiring, training, and query resolution while advocating for Agile processes in master data management (MDM). Prior experience includes a tenure at Genpact from October 2009 to January 2022, progressing from Assistant Manager to Project Subject Matter Expert (SME) and Continuous Improvement Lead. Udaya has also held positions in business relations and development, starting with Kingfisher Training Academy and Frankfinn Airhostess Training Institute, and possesses an MBA in Marketing and HR from Bangalore University and a Bachelor of Commerce in Foreign Trade from the University of Mysore.