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Muhammad Umer Ul Alam is an experienced professional in compliance and customer service, currently working as a Compliance Officer at Dutch-Bangla Bank PLC since October 2019. Previously, Muhammad held the position of Junior Officer at bKash Limited from May 2016 to October 2019, ensuring quality service and compliance. Muhammad's career includes roles as a Customer Care Representative at Banglalink, where relationship management and service quality were key responsibilities, and as a Customer Service Attendee at Grameenphone Ltd., focusing on customer queries and service delivery. Earlier experience includes positions as a Surveyor at Research Analysis & Customer Experience and Field Supervisor at Insights & Ideas Ltd., emphasizing data collection and reporting. Muhammad holds a Master's degree in Islamic History and Culture from Govt. M M College, Jessore, and a Bachelor's degree in Arts from National University, complemented by earlier education culminating in Secondary School Certificate.