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Dhira D. is an experienced professional in customer experience management, currently serving as Deputy General Manager of Customer Experience at Duroflex since October 2021, following a role as Assistant General Manager in the same department. Previous positions include Head of Customer Experience at HomeLane and Swoo, and multiple roles at Furlenco, including Head and Manager of Customer Experience. Dhira began a career in customer service with positions at GEAR- Gemini Equipment and Rentals Pvt. Limited, Hazel Infotech Ltd, RKHS, and Radhakrishna Foodland Pvt Ltd. Educational qualifications include a Bachelor’s Degree in Hotel Management and Catering Technology from the University of Mumbai and HSC in Science from Mahatma School of Academics & Sports, along with training from NIIT.