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Claude Drouin, BSc, has extensive experience in operations management, currently serving as Operation Manager at IFS/Dural since November 2010. Prior roles include Unit Manager at Concept SGA from January 2008 to November 2010, Production Manager at Mapei from August 2004 to January 2008, and Superintendent at Maxi Canada from January 2001 to June 2004, where responsibility included overseeing production continuously. Claude Drouin holds a Bachelor of Science in Business/Commerce, along with multiple certificates in Human Resources, Business Management, and Production & Operation Management from HEC Montréal, reflecting a strong academic foundation in management practices.