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Jamie Profaizer is a seasoned professional with extensive experience in customer transformation and credit management at Duquesne Light Company, where responsibilities include managing teams to protect revenue and oversee collections in compliance with regulations. Jamie's career began at Proficient Technologies as a Customer Care Representative, followed by roles at MetLife and Eaton Corporation, focusing on receivables management and customer relations for commercial accounts. Academic credentials include an MBA in Market Development from Waynesburg University and a BA in Business Management from the University of Pittsburgh at Johnstown.