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Gaurav Badola currently serves as the Store Operations Manager at Dunzo, responsible for overseeing end-to-end store operations, managing performance metrics, and ensuring adherence to SOPs while driving profitability and optimizing customer experiences. Prior to this role, Gaurav was the Store Manager at Reliance Retail, where responsibilities included managing P&L, mentoring the sales team, and overseeing retail store operations. Gaurav also held the position of Cluster Manager at OYO, managing daily operations across multiple hotels, and started a career as a Senior Travel Consultant at Yatra Online Pvt Ltd, focusing on guest inquiries and problem resolution. Gaurav's educational background includes a degree in Hospitality Administration/Management from Punjab Technical University and training from Lakshya Bhartee Institute Of International Hotel Management.