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Saloni Vara has over nine years of experience at Dunelm, currently serving as a Customer Experience Systems Analyst, where responsibilities include managing systems and vendor relations to enhance processes. Prior roles at Dunelm include Business Improvement Analyst, Customer Service Team Lead, Customer Service Team Manager, Assistant Team Manager, and Customer Service Advisor, demonstrating a progressive career in customer service and systems analysis. Saloni holds a Bachelor of Science in Animal Behaviour from the University of Chester and has practical experience as an Assistant Zoo Keeper at both Blair Drummond Safari Park and Reaseheath, focusing on animal husbandry and public education.