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Serena Rossi is an accomplished IT professional with extensive experience in CRM and billing processes, currently serving as IT CRM&Billing Manager at Duferco Energia SpA since March 2020. In this role, Serena oversees governance activities for applications, ensures the efficiency of incident, service, and change management processes, and coordinates supplier relationships. Previously held positions include IT Support Specialist at Duferco, Senior Software Engineer Consultant at Ark srl, Junior Application Consultant at Engineering Ingegneria Informatica Spa, and Business Analyst at DGS S.p.A. Serena holds a Bachelor's degree in Management Engineering from Università degli Studi di Genova, completed in 2013.