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Karen H. is a seasoned technical writer and content development specialist with extensive experience in various roles across multiple organizations. Currently serving as a Technical Writer at Brightly since August 2021, Karen previously held the position of Content Production Specialist at IXL Learning, where responsibilities included creating interactive educational content and streamlining documentation processes. Prior extensive experience includes a 12-year tenure at Dude Solutions as a Senior Help Content Developer, where Karen managed a substantial help site and produced client-facing content, alongside founding and chairing the internal company conference, Dude Day. Karen's career began at WLOS TV Channel 13 as a Video Editor, showcasing a strong foundation in multimedia editing and project coordination. Karen holds a Bachelor of Arts in English from Appalachian State University, earned in 2000.