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Malcolm Bishop is an experienced Service Delivery Manager currently at Duco Consultancy, focusing on Master Data Management solutions for a major New Zealand retailer. With a diverse background in IT and client management, Malcolm's previous roles include Client Lead at Spark New Zealand, Customer Relationship Manager at Computer Concepts Limited, and Service Delivery Manager at Fujitsu New Zealand, where responsibilities included overseeing service delivery for prominent clients such as Air New Zealand and Countdown Supermarkets. Malcolm also held key positions at Lexel Systems Limited, healthAlliance, and Sky Television, contributing to service management and support improvements while managing various teams. Early career experiences include roles at Bridgestone NZ Ltd and Integral Technology Group, where Malcolm gained valuable technical and managerial skills. Malcolm's education includes attendance at Avondale College from 1985 to 1987.