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Scott Hayes possesses extensive experience in customer operations and support management across multiple organizations. Currently serving as the Head of Customer Operations at Dubber, Scott oversees the global support function. Prior to this role, Scott was the eServices Team Leader at MYOB, responsible for leading a large team across three countries to enhance customer support and sales. With a background at nbnâ„¢ Australia, Scott held several leadership positions, including Senior Team Leader, where responsibilities encompassed managing operational teams and implementing contact center improvements. Earlier roles included team leadership in case management at Optus and technical support at Bluewater Communications. Scott's expertise lies in performance transformation, stakeholder management, and creating inclusive workplace cultures.