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Crisalie Mapula is a seasoned professional with extensive experience in client success and organizational effectiveness at Dubai Silicon Oasis Authority since August 2014. Previously held various roles, including Senior Executive in Client Happiness and Executive in People Benefits & Support within the People Happiness Department. Prior to joining DSOA, Crisalie worked as an Administration Officer at the Engineer's Office of Sheikh Mohammed Bin Rashid Al Maktoum, managing administrative support and human resources functions. Work experience also includes the position of Performance Analyst for Jumeirah Group, focusing on quality management and training, and an Executive role at Roche Hoffmann-La Roche. Crisalie holds a diploma in Human Resources Management and a Profession in Human Resources International, complemented by a Bachelor's degree in Medical Technology from San Pedro College, where graduation was marked with an honorable mention.