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Ketan Joshi currently serves as a Customer Success Manager at Druva, where responsibilities include assisting clients with the implementation of Druva solutions and providing training to optimize product usage. Previously, Ketan worked at HCL Technologies as a Technical Consultant and Reporting Manager, focusing on high-value account management and improving customer experiences. Ketan's career began at IBM India Pvt. Ltd, where various roles included Technical Support Professional and Escalation Engineer, with a focus on project management of Emptoris SSM software products. Prior experience includes an Application Support Engineer role at Emptoris, offering technical assistance to customers. Ketan holds a Bachelor of Engineering in Computers from Dr. D. Y. Patil Vidyapeeth.