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Monica McMillan is a strategic customer advisor at Briza with a diverse background in customer experience and client success management across multiple organizations. Previous roles include customer experience specialist at NasoNeb® and senior client success manager at Media Sonar Technologies Inc., where expertise was focused on empowering security professionals for effective web investigations. Additional experience includes management positions at [24]7, influencing both engagement management and customer experience initiatives. Monica's educational credentials include a Master of Library & Information Science and a Master of Arts in Applied Linguistics from Western University, complemented by a strong foundation in French Language and Linguistics.