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Alessandro Fava is an experienced customer service representative with a strong background in managing patient support and inquiries across multiple markets, including Spain and the UK. Currently employed at DR SMILE since March 2023, Alessandro previously held a similar role at PlusDental from June 2021 to March 2023, where responsibilities included handling patient escalations, coordinating with partner clinics, and overseeing refund processes during company closure. Prior to that, experience as a workforce specialist at Takeaway.com involved scheduling operations, managing payroll data, and tracking KPIs. Alessandro's career began at foodora, where roles included shift leader and fleet communicator, focusing on agent management and delivery process coordination. Alessandro holds a Master's Degree in Political Science and Government and a Bachelor's degree in History from Università degli Studi di Milano.