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Leanne Hickey is a Senior Manager in CX Projects and Programs at Dropbox, where responsibilities include building a comprehensive shared services organization and leading the Projects and Programs team for complex initiatives and strategic planning. Prior experience includes roles as Global CX Program Manager Lead and Program Manager for mytaxi, where Leanne managed product and policy updates, conducted data analysis for market trends, and led the successful migration project from Hailo to mytaxi. Earlier positions include Customer Experience Manager at both Hailo and mytaxi, as well as Head of Member Service and Experience at GoCar Ireland. Leanne began a career in customer service and administration at Mink hand and foot spa. Leanne holds a Bachelor of Science in Business Administration and Management from Technological University Dublin.