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Prerna Singhal has extensive work experience in customer success, platform and product support, client services, delivery, and consultancy. Prerna has worked at DronaHQ as an Assistant Manager, where they held various roles including Asst. Manager - Customer Success and Asst. Manager - Platform & Product Support - Client Services, Delivery & Consultancy. Prior to that, they worked at 10times.com as an Assistant Manager - Product Support & Operations, Product Support & Operations Lead, and Product Support & Operations Associate. Their roles at 10times.com involved managing product support, operations, and overall support to clients.

Prerna Singhal attended ITS Engineering College in Greater Noida from 2011 to 2015. During this time, they pursued a Bachelor of Engineering (BE) degree in Information Technology.