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Patricia O'Connell is an experienced professional in customer success and operations management, currently holding the position of Customer Success Manager at Droisys since March 2023. Patricia previously served as System Manager at Vin Sauvage, LLC from January 2013 to April 2022 and as Office Manager at Red Rock Wines from August 2011 to January 2013, where responsibilities included operational process improvements and month-end financial procedures. Earlier roles included Assistant General Manager Operations at Unicahome, overseeing service delivery protocols, and Inventory Control Specialist at 55 Degrees Wine + Design, focusing on warehouse efficiency and stock forecasting. Patricia O'Connell holds a Bachelor of Business Administration in Marketing from Babson College.