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Terry Downing FBCI F.ISRM FBCS CITP CBCP NCSP is an experienced professional currently holding various roles in different companies, including Head of Operational Resilience at Mastercard and Senior BCM Consultant at Acertia. Terry is also actively involved in volunteer work at Help for Heroes and has held positions at organizations such as ISSA UK, Legal & General, and Colt Technology Services. Additionally, Terry has a background in organizational resilience, corporate risk, and crisis management with education from The Institute of Strategic Risk Management and the British Army.