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Omar Sher is an experienced Analyst Developer with a strong background in application support and user experience enhancement, currently working at Dreams since June 2017. In this role, Omar Sher has provided robust second-line application support, analyzed business challenges, and proposed solutions through automation and comprehensive training initiatives. Previous experience includes positions as Application Support Analyst and 1st/2nd line Desktop Support at Dreams, as well as 2nd Tier Support Engineer at Arvato Systems, where Omar Sher specialized in troubleshooting O2 Smart Home products. An education in Computer Science was earned from Brunel University of London between March 2006 and March 2009.