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Jakia Ferdous is an experienced IT Solution Analyst at Drakes Supermarkets, where responsibilities include troubleshooting ICT issues, managing support tasks for users across South Australia and Queensland, and administering Active Directory while maintaining a strong focus on customer service. Previous roles include Student Ambassador and Mentor at StudyAdelaide, engaging with students and organizing events, a Software Developer at Adelaide MRI, working on website features and frontend development, and Shift Supervisor at Nando's Australia, overseeing sales growth and staff training. Jakia holds a Diploma in Software Development from TAFE SA and has studied at the University of South Australia.