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Sophie Pain has a varied work experience. From 2009 to 2012, they worked as a Retail Assistant at Burhill Group Limited (BGL). In 2010, they were a Bar Supervisor at Loughborough Students' Union. From 2012 to 2021, they were a Member Experience Manager, Operations Manager, Member Relations Manager, Membership Administrator, and Receptionist at David Lloyd Leisure. In 2021, they became a Senior Customer Success Consultant at ClubWise Software Ltd. Currently, they are a Customer Success Manager at Dragonfly AI.

Sophie Pain completed a Bachelor of Science (BSc) in Sport and Exercise Science from Loughborough University between 2008 and 2011. Sophie then went on to complete a Master of Science (MSc) in Physical Activity and Public Health from the same university between 2011 and 2012.