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Marshall Milinazzo has extensive experience in customer care and experience management, currently serving as the Director of Customer Experience at DraftKings Inc. Previously, Marshall held the position of Director of Customer Care for SMB/Consumer at OpenText. Marshall's career also includes significant roles at Carbonite, where responsibilities included Director of Customer Care Readiness and Integrations, Director of Contact Center Readiness and Customer Success, and Sr. Manager of Service Readiness.