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Emily L. has extensive experience in digital product quality assurance and business systems analysis, currently serving as a Global Digital Product QA and Scrum Master at Dr. Martens plc since April 2022. Prior roles include Business Systems Analyst at The Standard, where Emily conducted analysis and testing for insurance-related systems, and Merchandise Operations & Client-Vendor Relations Specialist at Modsy, focusing on project management and client communications. Earlier experience encompasses customer service and marketing roles at Powell's Books and Ben & Jerry's, along with graphic design support at Portland State University. Emily holds a Master of Arts in English Language and Literature from Portland State University, complemented by a Bachelor of Arts in the same field.