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Jessica Zertuche is a seasoned professional in insurance operations and business process management with extensive experience across multiple organizations. Currently serving as the Insurance Operations Manager at DOXA Insurance Holdings since December 2021, Jessica leads an operations team focused on establishing best practices and enhancing process efficiency. Previously, Jessica held roles at Argo Group as an Analyst in Business Process Outsourcing and at USAA in various positions, including Complex Billing Specialist and Business Process Consultant. Furthermore, Jessica's background includes management positions at Avis Budget Group and Target. Educational credentials include a Bachelor of Business Administration from The University of Texas at San Antonio and ongoing pursuit of a Master of Business Administration at the University of the Incarnate Word.