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Dana Goddard is an experienced writer and content manager with a strong background in customer support and interactive gaming. Currently serving as the Lead Writer at DoubleDown Interactive since April 2015, Dana has previously held the position of Content Manager at PopCap Games from June 2007 to April 2015, where responsibilities included creating customer-facing help content, administering the support site, and contributing to the PopCap blog. Additional roles at PopCap involved leading the Customer Support Team, ensuring consistent communication, and maintaining the internal knowledge base. Earlier experience includes contract writing for Wetpaint and world-building for Straylight Labs. Dana holds a Bachelor of Arts in Professional Writing & Publications from the University of Baltimore and an Associate of Arts from Catonsville Community College.