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Kyra Engle is an experienced customer support and client success professional currently serving as the Customer Support Manager at Double the Donation since June 2021. In this role, Kyra manages and trains the customer support team, develops strategies to optimize processes, enhance client satisfaction, and reduce response times. Prior to this position, Kyra worked as a Client Success Specialist and a Nonprofit Onboarding Specialist at the same company, where responsibilities included leading client calls, overseeing long-term success for educational nonprofit clients, and facilitating the onboarding process. Kyra's earlier experience includes serving as an Office Assistant at George Mason University, where support was provided to approximately 3,000 residential students along with various administrative duties. Kyra holds a Bachelor of Science in Public Administration from George Mason University, earned in May 2021.