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Douglas Moreira Pires possesses extensive experience in operations and technical support within the information technology sector. Currently, Douglas serves as an Analista de Operações N2 at Dotz since March 2021. Prior to this role, Douglas worked at Sisalu - Sistemas De Informatica from November 2014 to March 2021 as an Analista de Suporte, focusing on user assistance and system configuration. From March 2011 to September 2013, Douglas was a Supervisor de Suporte Técnico at Fannys Informática, leading a team in technical support across various sectors. Douglas began a career in technical support as an intern at Prefeitura de Diadema from January 2010 to December 2011. Douglas's educational background includes a postgraduate degree in Análise e Desenvolvimento de Programas from Descomplica and certifications in programming and data processing.