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Mark Ritchie has over 18 years of experience in customer support and service management across various companies. Currently, Mark serves as Senior Manager for Customer Support and Service at dotdigital, where responsibilities expanded globally after a successful tenure in the Americas, leading to the establishment of a new team in the APAC region. Previously at StructuredWeb, Mark held several roles, including Director of Product Training & Support, where Mark oversaw client engagement and training for global accounts, and Customer Support Manager, supervising tier I/II support operations. Mark's career began at Konica Minolta as an Account Manager, focusing on business development and client relationships. Mark holds a degree in Information Systems from Kean University.