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William Burhenn is an accomplished leader in analytics and customer experience, currently serving as Director of Analytics, Customer Experience at DoorDash since April 2022, where William oversees a team of 12 Data Scientists. Prior experience includes roles at Instacart, where William significantly advanced care strategy and metrics alignment as Director of Care Strategy, ultimately reducing costs and improving operational efficiency. William's career also includes impactful positions at Cardlytics, focusing on transaction data quality and technology, as well as extensive experience at Capital One, driving improvements across customer operations and fraud detection. William holds dual bachelor's degrees in Computer Science and Global Economics and Modern Language from the Georgia Institute of Technology and completed an internship in image analysis software development at Siemens AG in Germany.