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Novalie Byrne has over 13 years of experience as the Coordinator of Client Happiness at Don Brown Bus Sales, where responsibilities include managing customer inquiries with proficiency and care and participating in the DBBS Leadership Development Group. Prior to this role, Novalie served as a receptionist at Townsend Leather Co., Inc. for nearly a decade, where duties involved handling a multi-line phone system and welcoming guests. Novalie holds an education from Fulton Montgomery Community College and graduated from Northville Central High School.