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Jonathan Redman is an experienced IT professional with a strong background in service management and technical support. Currently serving as a Senior IT Service Management Analyst at Domtar since June 2021, Jonathan has previously held various roles within the company, including Senior Service Desk Analyst and Service Desk Analyst. Prior to Domtar, Jonathan worked at Intact as a Request Fulfillment specialist, successfully leading an initiative that reduced service request backlog by 40% in just four weeks. Jonathan's career also includes roles at Insight as a Service Technician and several management positions in the restaurant industry. Jonathan holds a DEP in Computer Administration and Networking from Pearson Electrotechnology Centre and completed secondary education at Lachine High School.