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Macc Paul Hancock - Mba

Senior Customer Success Manager - Team Lead at Domo

Paul Hancock has a diverse work experience spanning various industries. Paul currently works at Domo, Inc. as a Senior Customer Success Manager - Team Lead, where they lead a team and ensures customer success. Prior to this role, they served as a Customer Success Manager at the same company.

In addition to their roles at Domo, Inc., Paul also has experience in public service as a City Council member for Lehi City since 2014. Paul values giving back to the community and actively participates in legislative processes to oversee the city's growth.

Before joining Domo, Inc., Paul worked at Strala as an Account Executive, acquiring new accounts and maintaining client relationships. Paul also gained extensive experience in client management at Workfront, where they held various positions including Client Account Executive, Client Success Consultant, and Education Specialist. As an Education Specialist, they excelled in training global customers on portfolio, resource, and project management, consistently exceeding customer satisfaction metrics.

Paul has entrepreneurial experience as well, having founded and served as the Owner of Taurus Drilling, LLC from 2007 to 2011. Prior to that, they worked as a Finance Manager at Boart Longyear and held multiple finance roles at Intel Corporation, including Strategic Finance Analyst, Sr. Finance Analyst, and Finance Analyst.

In 1997, Paul served as a Mentor at the Alpine Summit Program, supporting and guiding individuals. Paul began their career as a Lab Assistant at Mid-Michigan Regional Medical Center.

Overall, Paul Hancock's work experience showcases their versatility, leadership skills, client management expertise, and dedication to community involvement.

Paul Hancock has a strong educational background in business and accounting. Paul obtained a Bachelor of Science in Accounting from Brigham Young University in 1999. Paul continued their education at Brigham Young University and received a Master of Accountancy (MaCC) degree with a focus on Accounting (Tax) in 2000. Later, they pursued a Master of Business Administration (MBA) degree from Babson F.W. Olin Graduate School of Business from 2003 to 2005, with a specialization in Strategic Management & Corporate Entrepreneurship.

In addition to their academic achievements, Paul Hancock has also obtained two additional certifications. In December 2019, they acquired the MajorDomo certification from Domo, Inc. Paul became a Certified Workfront Trainer in March 2012, after completing the relevant training program offered by Workfront.

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