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Mark Novi has extensive experience in IT support and service management, currently serving as the Service Desk Team Lead at Dominion Diagnostics since 2009. Prior roles include VSO Support Analyst at Fidelity Investments from 2008 to 2009, Technical Support at Wright-Ryan Construction, Inc. from 2006 to 2007, and IT Support Analyst at Churchill Downs Incorporated from 2004 to 2006. Mark's career trajectory reflects a strong foundation in technical support and leadership within various organizations.