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Mark Askew possesses extensive experience in IT support and service management, currently serving as a Senior Support Analyst at Doctors of BC since March 2020. Previously, Mark held various roles at the Provincial Health Services Authority from August 2011 to March 2020, including ITSM Request Coordinator and ITSM System Administrator, where responsibilities encompassed building request items, managing process documentation, and improving service delivery in alignment with ITIL best practices. Mark’s career also includes a technical support role at Top Producer Software, where training procedures were developed, and a management position at McDonald's, focused on service standards and staffing. Mark holds a diploma in Network and System Administration from CDI College.