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Sara Manau is a seasoned customer service and e-commerce professional with extensive experience in client relations and operational management. Currently working as a Customer Success Specialist at Doctoralia España since February 2022, Sara previously held various roles including Customer Service representative at KOROSHI GROUP, where responsibilities encompassed client communication and issue resolution across multiple channels. Earlier positions include Customer Service roles at Groupalia, handling incident management, and E-Commerce Manager at Offerum (Tours2dream.com), focusing on account acquisition and promotional strategies. Additional experience includes visual merchandising at Friday's Project and Massimo Dutti, along with retail management at Grup love store. Sara holds a Postgraduate Degree in Visual Merchandising from Ártidi - Escuela Superior de Escaparatismo and a Higher Degree in Commercial Management and Marketing from Stucom Centre d'Estudis.