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Claudia Moreno Rufaco is currently serving as the Strategic Initiative and Project Lead at Doctoralia España, where responsibilities include leading Customer Success projects aimed at client retention and satisfaction, as well as successfully implementing upselling and cross-selling processes since April 2021. Prior experience includes roles in customer service at emergia, administrative assistance at DAYDREAMS FREEDREAMS, and various administrative agent positions at Groundforce España, ICTS Europe, and Iberia. Educational background includes studies at Escola Pia Calella.