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Jyotsna Neog has extensive experience in customer service and operations management, currently serving as Customer Delight Manager at DocsApp since July 2015, where responsibilities include managing the operations team. Prior to this role, Jyotsna was a Seller Account Manager at Flipkart Marketplace from July 2014 to June 2015, focusing on seller acquisition and onboarding processes. Earlier experience includes positions as a Customer Service and Grooming Trainer at Flying Cats & Global Retail School from June 2009 to July 2010, Cabin Crew at IndiGo (InterGlobe Aviation Ltd) from January 2008 to May 2009, and Senior Customer Care Executive/L&D at Infovision Solutions Pvt Ltd from June 2004 to December 2007.