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Sonia Mulero is an experienced professional in customer success and team management, currently serving as the Manager of Customer Success B2C at DocPlanner since October 2019, where Sonia oversees three teams totaling twelve members and leads innovative projects. Previously, Sonia held roles including Team Leader in Customer Success B2C, focusing on project management, soft skills development, and data analysis for performance improvement, as well as Customer Success Specialist with responsibilities in client retention and strategy execution. Prior experience includes Team Leader Customer Service and management positions at ferreteria.es, where Sonia organized teams, supervised logistics, and managed supplier relationships. Sonia's educational background includes a recent degree in PowerSkills from The Power Business School and additional certifications in Microsoft Excel, Google Analytics, and a higher degree in Secretarial Techniques from Escuela Industrial de Barcelona.