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Patricia Castanheira is a seasoned professional in the tourism and customer service industries, currently serving as Customer Care QA Manager at DocPlanner since June 2021. Prior to this role, Patricia worked at TravelPerk from August 2017 to June 2021 in various capacities including Quality Specialist and Account Manager. Experience includes positions as a Travel Agent at Atlântida WTA Viagens and ECTC – Consultoria Turística, Lda., along with roles as Customer Service Senior Agent at bwin.party digital entertainment and Tourist Guide at Quinta da Regaleira. Patricia's educational background includes a Licentiate degree in Tourism Information and a Bachelor’s Degree in Tourism from Instituto Superior de Novas Profissões.