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Jaqueline David - PCD has a diverse work experience in the field of IT support and monitoring. Jaqueline started their career as a Junior IT Support Analyst at TIVIT in 2018, where they were responsible for monitoring and resolving critical incidents and ensuring client satisfaction. Jaqueline then moved on to work at Cielo as an IT Service Management Analyst, where they handled incident mapping, escalation, and communication for critical incidents. Following this, Jaqueline worked at PicPay as a Business Analyst, overseeing business and infrastructure monitoring, managing partners and suppliers, and troubleshooting various tools and platforms. Currently, they are working at Dock as a Monitoring Analyst, utilizing their expertise in troubleshooting and incident management to minimize the impact on clients' businesses.

Jaqueline David - PCD's education history includes a Tecnologo em Marketing degree from Uninove - Universidade Nove de Julho, with a focus on Gestão de Marketing. Jaqueline attended the university from 2015 to 2017. In 2021, they obtained a Scrum Foundation Professional Certificate (SFPC) from CertiProf, specializing in Scrum.