Letha Holland has accumulated a wealth of experience in customer service and management roles throughout their career. Letha started as a Business Analyst at Hewitt Associates in 2000, where they managed clients and processed wire transfers for leading healthcare companies. In 2007, Letha joined Allstate Insurance Company as a Product Operations Analyst, where they designed and implemented rate changes and identified discount opportunities. Following this, they worked at The Room Place as a Customer Care Relations Manager from 2011 to 2013, leading a virtual call center and monitoring call center statistics. From 2013 to 2017, Letha served as a Customer Service Manager at Empire Today. Currently, they are employed at Dober as the Manager of Customer Experience, responsible for overseeing the day-to-day operations of the Customer Care Team and implementing customer service policies to enhance satisfaction.
Letha Holland's education history includes studying at National Louis University, where they obtained a Bachelor of Arts degree in Applied Behavioral Science. Prior to that, they attended Oak Park River Forest High School, but no specific degree or field of study is mentioned for this institution.
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