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Shelby Pena is an experienced operations professional with a background in coordinating and managing administrative functions across various roles. Currently serving as an Operations Coordinator at AirPay since April 2023, Shelby previously held the position of Administrative Operations Manager at dntl bar, where responsibilities included leading onboarding programs, identifying training needs, and developing workflows and policies. Prior experience also includes serving as a Patient Care Coordinator, where tasks involved insurance verification and communication of insurance details. Earlier in the career, Shelby was the General Manager at San Bernardino Health Clubs, overseeing store operations, staff training, and financial management.