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Pumza Victoria Kotsholo has garnered extensive experience in administrative and customer service roles across various companies. Currently serving as a Reception/Office Administrator at DNALYSIS Biotechnology since June 2017, Pumza previously worked as a Contact Center Executive at Aramex, where responsibilities included tracking shipments and resolving delivery queries. Additional roles include serving as a Medical Administrator at AllLife, where tasks involved client bookings and result uploads, and as a Customer Service Agent at RAM Hand to Hand Couriers, handling customer queries and data capturing. Pumza began their career as a Cash Office Clerk at Shoprite. Pumza completed matriculation at Vaal Reefs Technical High School from 1997 to 2001.