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Hannu Romppainen is an experienced professional in the field of customer management and service delivery, currently serving as a Senior Delivery Manager at DNA Oyj since September 2016, previously holding roles such as Delivery Manager and Order Handler. Prior to this, Hannu worked at Elisa from April 2007 to June 2016, where responsibilities included serving as a Service Specialist focused on customer and order management for corporate clients. Key experiences include involvement in development teams for online services and order management for corporate customers, emphasizing administration, maintenance of customer-specific services, and troubleshooting in a dynamic environment. Hannu holds a Bachelor of Business Administration degree in information processing from Kajaani University of Applied Sciences and is a graduate of Kajaanin Lyseon Lukio.