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Richard Tierney is an accomplished operations leader with extensive experience in customer service and property management. Currently serving as the Director of Operations and Service at DJ Alexander since November 2020, Richard Tierney manages 10,000 properties across Scotland and drives a customer service-oriented culture within the organization. Prior to this role, Richard Tierney held various positions at Heathrow from November 2007 to May 2020, including Future Airport Operations Senior Lead and Customer Relations Manager for Terminal 5, where responsibilities included developing operational strategies and enhancing passenger experiences. Richard Tierney's career is supported by educational experience from St Kentigerns Academy from 1990 to 1996.